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Benefits of Automating Business Process

•Quality & Consistency

Ensures that every action is performed identically - resulting in high quality, reliable results and stakeholders will consistently experience the same level of service.

•Governance & Reliability

The consistency of automated processes means stakeholders can rely on business processes to operate and offer reliable processes to customers, maintaining a competitive advantage.


Automated processes are controlled and consistently operate accurately within the defined timeline. It gives visibility of the process status to the organization.

•Improved Operational Efficiency

  • Automation reduces the time it takes to achieve a task, the effort required to undertake it and the cost of completing it successfully.
  • Automation not only ensures systems run smoothly and efficiently, but that errors are eliminated and that best practices are constantly leveraged.

•Reduced Costs

Manual tasks, are performed at a slower rate than an automated task, will cost more. Automation allows you us accomplish more by utilizing fewer resources.

•Reduced Turnaround Times

Eliminate unnecessary tasks and realign process steps to optimize the flow of information throughout production, service, billing and collection. This adjustment of processes distills


operational performance and reduces the turnaround times for both staff and external customers.

•Time Saving

  • Automation reduces the number of tasks employees would otherwise need to do manually.
  • It frees up time to work on items that add genuine value to the business, allowing innovation and increasing employees levels of motivation.



The steps to implement business process automation are:

  • Step 1: Define why we plan to implement a BPA?I.e. the reasons for implementing BPA like: Errors in manual processes, Poor debtor, creditor management or Poor customer service.
  • Step 2: Understand the Compliance requirement:The management should understand the various compliances required as per law and any internal policy.
  • Step 3: Document the process:In this step, all the processes which have to be automated are documented. The other documentation includes documents that are currently being used, their type source, and the destination it has to be sent are also recorded.
  • Step 4: Define the objectives:In this step, the organization should identify its objective for automation theseobjectives should be SMART: Specific, Measurable, Attainable, Relevant, and Timely.
  • Step 5: Engage the business process consultant:The organization should appoint a business process consultant who is experienced, can understand entity situation and capable of recommending solution including combination of hardware, software and services.
  • Step 6: Calculate the ROI for project: The organization should calculate efficiency and effectiveness of new business process and cost saving due to automation i.e. cost/benefit analysis.
  • Step 7: Developing the BPA: On approval of the project from the top management, the consultant develops the requisite BPA.
  • Step 8: Testing the BPA:The new automated business process should be tested for proper functioning. Testing is an iterative process which allows to remove problems in this phase itself.

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