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Enterprise Business Processes

  • A Business Process is an activity or set of activities that will accomplish a specific organizational goal. Business Process Management (BPM) is a systematic approach to improving these processes.
  • The key components of Business process are:
    • Vision, Strategy, Business management
    • Operational process with cross functional linkages
    • Management & Support Processes
  • The key guiding factor for any business process shall be top management vision and mission.
  • This vision and mission shall be achieved through implementing
    • Operational,
    • Support and
    • Management services.


These are referred as categories of business process.



Depending on the organization, industry and nature of work; business processes are often broken up into different categories.

Categories of Business Processes








Operational Processes                 Supporting Processes                                                       ManagementProcesses


·Operational Processes (or Primary Processes)

Operational or Primary Processes deal with the core business and value chain. These processes deliver value to the customer by helping to produce a product or service. Operational processes represent essential business activities that accomplish business objectives, e.g. generating revenue Sales, Purchase, etc.

·Supporting Processes (or Secondary Processes)

Supporting Processes back core processes and functions within an organization. Examples of supporting or management processes include Accounting, Human Resource (HR) Management and workplace safety.

Human Resource Management

The main HR Process Areas are grouped into logical functional areas such as Recruitment and Staffing, Training and Development, Compensation and Benefits and Performance



·Management Processes

Management processes measure, monitor and control activities related to business procedures and systems. Examples of management processes include internal communications, governance, strategic planning, budgeting, and infrastructure or capacity management.




Business Process Automation (BPA)is the technology-enabled automation of activities or services. BPA is the tradition of analyzing, documenting, optimizing and then automating business processes.



The success of any business process automation shall only be achieved when BPA ensures:

  • Confidentiality: To ensure that data is only available to persons who have right to see the same;
  • Integrity: To ensure that no un-authorized amendments can be made in the data;
  • Availability: To ensure that data is available when asked for; and
  • Timeliness: To ensure that data is made available in at the right time.

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