Business Process Flow of Current & Savings Accounts (CASA)

Process Flow of CASA facility

• Either the customer approaches the relationship manager to apply for a CASA facility or will apply the same through internet banking, the charges/ rates for the facility are provided by the relationship manager.
• Once the potential customer agrees for availing the facilities/products of the bank, the relationship manager request for the relevant documents i.e. KYC and other relevant documents of the customer depending upon the facility/product.
• The documents received from the customers are handed over to the Credit team / Risk team for sanctioning of the facilities/limits of the customers.
• Credit team verifies the document’s, assess the financial and credit worthiness of the borrowers and updates facilities in the customer account.
• Current / Account savings account along with the facilities requested are provided to the customer for daily functioning.
• Customers can avail facilities such as cheque deposits / withdrawal, Cash deposit / withdrawal, RTGS, NEFT, IMPS etc.