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Business Process Flow of Current & Savings Accounts (CASA)

Process Flow of CASA facility

  • Either the customer approaches the relationship manager to apply for a CASA facility or will apply the same through internet banking, the charges/ rates for the facility are provided by the relationship manager.
  • Once the potential customer agrees for availing the facilities/products of the bank, the relationship manager request for the relevant documents i.e. KYC and other relevant documents of the customer depending upon the facility/product.
  • The documents received from the customers are handed over to the Credit team / Risk team for sanctioning of the facilities/limits of the customers.
  • Credit team verifies the document‚Äôs, assess the financial and credit worthiness of the borrowers and updates facilities in the customer account.
  • Current / Account savings account along with the facilities requested are provided to the customer for daily functioning.
  • Customers can avail facilities such as cheque deposits / withdrawal, Cash deposit / withdrawal, RTGS, NEFT, IMPS etc.

 

Risk & Controls around the CASA Process

 

 

Risk

Key Controls

Customer        Master       not      defined                         in accordance of disbursement Certificate.

Right   to   authorize   the customer  master                                                                               to authorized personnel only

Inaccurate interest/charge calculation.

Interest is automatically calculated by CBS as per the defined rules.

Inaccurate Accounting entries.

Accounting entries are generated by CBS on the basis of defined configurations for those facilities.

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