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Internet Banking Process

  • The customer applies to the bank for such a facility. The user is provided with a User ID and Password. Customer is expected to change password soon after the first log in.
  • On access, user is directed to secure web server. The internet banking website is hosted on the web server. Access to the web server is permitted only to authorized users
  • The web page will have a specified area wherein a mention of user ID and password will be made.
  • The password will not be displayed in plain text but will hidden.
  • The web server forwards the customer details to the internet banking applications server which in turn accesses the IBCS.
  • The information received from the web server is verified with the data of the customer held in the internet banking Channel Server (IBCS).
  • Should the information not tally, the message 'access denied' would appear giving the reason giving the 'user ID/ password incorrect'. The customer realizing the mistake may rectify the mistake and make another attempt.
  • Normally, three such attempts would be permitted. After three attempts, the customer password will be blocked for security reasons.
  • Once the authentication process is completed correctly, the customer is provided internet banking facility, which would include:
    • Password change
    • Balance inquiry
    • Fund transfer
    • Request for cheque book
    • Stop payment
    • Copy of statement of account; and
    • ATM/ Credit Card related queries


•E-Commerce Transaction processing

Most of the e-Commerce transactions involve advance payment either through a credit or debit card issued by a bank. Here, the user logs in on the e-commerce web site, places an order and selects option of payment – Cards, or Internet Banking.

If it is Internet Banking, the merchant site is directed to bank’s Merchant-Internet banking server. User must log in and authorize payment. In India, this requires customer enter OTP (Online Transaction Password) received on mobile to complete the transactions.

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