Guidelines & Laws Governing E-Commerce

Guidelines  for E-Commerce

All entity going for e-commerce / m-commerce business needs to create clear policy guidelines for the following:

·Billing:

• Format of bill
• The details to be shared in bills.
• Applicable GST.

• Product    guarantee        /     warranty:    Proper    display of    product    guarantee                          / warranty online as well as documents sent along with the products.
• Shipping: To ensure products are properly packed and timely shipped. Like  Shipping time, frequency & packing.

·Delivery:

• Mode of delivery: Like courier / third party had delivery / delivery by own staff.
• Time of delivery
• Place of delivery like office / home or through dedicated delivery shops.

·Return Policy:

• Goods on which return is accepted.
• The number of days within which returns can be accepted.
• The process of verifying the authenticity of products received back.
• The time within which buyer shall be paid his/her amount back for  goods  returned.

• Payment: Policy guidelines need to be created for the following payment related issues:

• Mode of payment.
• For which products, specific payment mode shall be there. Organization restricts cash on delivery for few consumable products.

 

 

Information Technology Act, 2000

• This law governs all internet activities in India. The law is applicable to all online transactions in India, and provides for penalties, prosecution for non-  compliances. The important issues dealt in by the law include:

• Legality of products / services being offered online.
• Data Protection
• Protecting Your Customer’s Privacy Online
• Online Advertising Compliance
• Compliance with Information Technology Act, provisions.

 

Reserve Bank of India, 1932

• Reserve Bank of India (RBI), from time to time frames guidelines to  be followed  by e-commerce / m-commerce merchants allowing online paymentsthrough

various modes. The example:

 

merchant needs to comply with these guidelines. For

• The conversion of all Credit / Debit cards to be made CHIP based.
• An OTP / PIN for all transactions done on point of sale machines through debit/ credit cards.
• The compliance with capital adequacy norms for payments wallet like  SBI  BUDDY/ PAYTM etc.

 

 

Two Tier Systems

• A Two Tier system consists of Clients and Server.
• The database is stored on server and the application resides at client end.

 

·Advantages :

• Since processing is shared between the client and server, more userscould interact with system.
• It is easy to setup and maintain.

•Disadvantages :

• Performance deteriorates with the increase in the number of users.
• Since logic resides at client end all the clients has to be updated in case of application logic revision.

 

•n-tier Architecture Three Tier Architecture

Three-tier is a client–server architecture in which the user interface, functional process logic ("business rules"), and computer data storage developed and maintained as independent modules on different machines.

 

The Components of 3-Tier Architecture are:

•Client (presentation) tier

This is the topmost level of the application. user interface runs on a client.

•Application Server tier

Business logic runs on application server, i.e. performing detailed processing.

•Data tier

This tier consists of database servers. Database server  contains  the  computer data storage.

 

Advantages

• Separation of User interface and application: Through this  separation  more  clients are able to be served by server.